Regulations

ONLINE STORE

  1. GENERAL PROVISIONS
    1. The entrepreneur running the Online Store www.directparts.eu, hereinafter referred to as the "Online Store" is "TECHNOZBYT S.C. JANUS ul. Poniatowskiego 11/3, 40-055 Katowice NIP: 641-21-53-259, REGON: 276273333
    2. Contact with the Online Store is possible via e-mail: info@directparts.eu and telephone: +48 322402520
    3. The customer service office and the main warehouse are located at: TECHNOZBYT S.C. JANUS, 61 Cegielska Street, 32-329 Laski tel. +48 327009767, info@directparts.eu
  2. PROCEDURE FOR CONCLUDING, FIXING AND PROVIDING SALE AGREEMENTS
    1. Placing specific goods on the website of the Online Store together
    2. with the indication of its price does not constitute an offer for its sale, but only an invitation for buyers to submit offers.
    3. The order is placed by the buyer in electronic form and constitutes an offer to conclude a contract for the sale of goods placed on the website of the Online Store for the price specified therein. An offer submitted by phone or in electronic form binds the buyer if the Online Store immediately confirms its receipt.
    4. The Online Store confirms the receipt of the order by an automatically generated e-mail that is sent to the buyer. The message contains the proposed content of the sales contract, in particular: the number and date of the order, details of the parties to the contract, main features of the ordered goods, the total price with the method and date of its payment, place, method and costs of delivery. The message is accompanied by the Regulations with Attachments.
    5. The Online Store provides the buyer with the option to correct any errors in the order, change or cancel it, until the conclusion of the sales contract. If the proposed content of the sales contract is not consistent with the order placed by the buyer, the buyer should notify the Online Store about the discrepancies noticed. The Online Store will send the buyer the corrected content of the sales contract without undue delay.
    6. The Online Store confirms the acceptance of the order by sending the buyer another e-mail. Upon receipt of this message by the buyer, the sales contract is concluded.
    7. Sales contracts are concluded in Polish.
    8. The content of sales contracts is each time recorded and stored in an electronic version in the IT system of the Online Store. The content of the sales contract is made available to the buyer in an e-mail in which the Online Store confirms the receipt of the order.
  3. METHOD AND DATES OF PAYMENT OF THE PRICE
    1. The prices of goods placed on the website of the Online Store are gross prices and include taxes - including VAT.
    2. The online store provides buyers with the following payment methods:
      1. payment by traditional transfer - the buyer orders a transfer directly to the bank account number of the Online Store. In this case, the standard order fulfillment time is extended until the payment is credited and the buyer is obliged to make the payment within 3 days from the date of the sale contract.
      2. payment by electronic transfer or payment card - Settlements of transactions by credit card and e-transfer are carried out via Dotpay.pl
      3. payment by bank transfer or credit card via an external PayPal payment system operated by PayPal Europe S.a r.L & Cie S.C.A. based in Luxembourg
      4. payment in cash on delivery at the Seller's customer service office or in cash on delivery to the courier.
  4. COSTS, METHOD AND DELIVERY TIME
    1. The following methods of delivery of goods are available in the Online Store:
      1. courier service - DPD courier company, UPS courier company,
      2. pickup in person at a stationary store at directparts.eu, Cegielska 61, 32-329 Laski, Poland
    2. The delivery time is 2 to 3 business days.
    3. The cost of delivery of the goods is fully covered by the buyer. Detailed costs and delivery dates depend on the weight and size of the shipment and are provided on the website of the Online Store in the basket at each step of the ordering process.
    4. In the event of detecting a breach of the parcel before its delivery, the Buyer should act in accordance with generally applicable provisions of law, and in particular require the courier to provide a protocol to determine the condition of the parcel and the circumstances of the damage. If a defect or damage to the parcel that is not noticeable upon receipt is revealed after the parcel has been delivered, the Buyer should notify the courier about them within 7 days from the date of receipt of the parcel and draw up a damage report with it.
  5. THE RIGHT TO WITHDRAW FROM THE CONTRACT AND RULES OF RETURNING THE PURCHASED GOODS
    1. The buyer-consumer who has concluded a sales contract with the Online Store may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified in art. 33, art. 34 sec. 2 and art. 35 of the Act of May 30, 2014 on consumer rights.
    2. The deadline to withdraw from the contract referred to in point 1 expires after 14 days from the day on which the buyer-consumer acquires, or a third party, other than the carrier and indicated by the buyer-consumer, acquires physical possession of the goods.
    3. The address for returns is TECHNOZBYT S.C. JANUS, 61 Cegielska Street, 32-329 Laski, Poland
    4. To exercise the right to withdraw from the contract, the buyer-consumer must inform the Online Store about his decision to withdraw from the sales contract by an unequivocal statement (for example, a letter sent by post to the address of the Online Store, or by e-mail to the address info@directparts.eu Statement on withdrawal from the contract may be submitted on the form, a specimen of which is attached as Annex 1 to the Regulations, but it is not obligatory.
    5. In order to meet the deadline to withdraw from the contract, it is enough for the buyer-consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
    6. In the event of withdrawal from the sales contract, the Online Store returns to the buyer-consumer all payments received from him, including the costs of delivering the item (except for additional costs resulting from the method of delivery chosen by the buyer-consumer other than the cheapest standard delivery method offered by the Online Store), immediately and in any case no later than 14 days from the date on which the Online Store was informed about the decision to exercise the right to withdraw from the contract.
    7. The reimbursement will be made using the same payment methods that were used by the buyer-consumer in the original transaction, unless the buyer-consumer has expressly agreed to a different solution. In any event, the buyer-consumer will not incur any charges in connection with this return.
    8. The Online Store may withhold the reimbursement until receipt of the item. The Buyer-consumer should send or hand over the returned item to the address of the Online Store immediately, and in any case not later than 14 days from the date on which the Online Store informed about the withdrawal from the contract. The deadline is met if the buyer-consumer returns the item before the expiry of the 14-day period.
    9. In the event of withdrawal from the sales contract, the buyer-consumer bears only the direct costs of returning the item and is only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
    10. If you wish to return the purchased goods, please download the return form and the withdrawal form Please complete them and attach them to the return shipment
  6. COMPLAINTS
    1. The Online Store is obliged to deliver the purchased goods without defects and is liable to the buyer if the sold goods have a physical or legal defect (warranty).
    2. Pursuant to Art. 556 [1] § 1 of the Civil Code, a physical defect consists in the non-compliance of the item sold with the contract. In particular, the item sold is inconsistent with the contract if: 1) it does not have the properties that this type of item should have due to the purpose indicated in the contract or resulting from the circumstances or destination; 2) it does not have the properties that the seller has provided to the buyer, including by presenting a sample or pattern; 3) it is not suitable for the purpose of which the buyer informed the seller when concluding the contract, and the seller did not raise any objections to such a destination; 4) it was delivered to the buyer incomplete.
    3. If the buyer is a consumer, the public assurances of the manufacturer or his representative, the person who places the item on the market in the scope of his business activity, and the person who by placing his name, trademark or other distinctive sign on the item sold are treated on a par with the seller's assurance. presents himself as the producer.
    4. The sold item has a physical defect also in the event of incorrect installation and commissioning, if these activities were performed by the seller or a third party for which the seller is responsible, or by the buyer who followed the instructions received from the seller.
    5. If the buyer is a consumer and the physical defect has been found within one year from the date of delivery of the sold item, it is presumed that the defect or its cause existed at the time the risk passed on to the buyer.
    6. Pursuant to Art. 556 [3] of the Civil Code, the seller is liable to the buyer if the sold item is the property of a third party or if it is encumbered with the right of a third party, and also if the restriction in the use or disposal of the item results from a decision or judgment of a competent authority; in the event of the sale of a right, the seller is also responsible for the existence of the law (legal defect).
    7. The Online Store is liable under the warranty if a physical defect is found within two years from the date of delivery of the item to the buyer. If the buyer is not a consumer, the Online Store's liability under the warranty is excluded pursuant to art. 558 § 1 of the Civil Code. If the buyer is not a consumer, the Seller declares that he does not provide a guarantee.
    8. Buyers and consumers may submit complaints regarding purchased goods if they have a physical or legal defect. Complaints will be considered by the Online Store on the terms set out in mandatory provisions of law.
    9. The complaint may, in particular, be submitted in writing to the address of the Online Store or sent electronically via the form available on the store's customer panel https://directparts.eu/module/pmrma/rma
    10. The buyer, the consumer who exercises the rights under the warranty, is obliged to deliver the defective item at the expense of the Online Store to the place indicated in the contract of sale, and if such a place is not specified in the contract, to the place where the item was delivered to the buyer.
    11. The goods sold may be covered by the manufacturer's, importer's or distributor's warranty. If a guarantee has been granted for a given product, its content (guarantee conditions) has been placed on the website of the Online Store.
    12. The guarantor's obligations may, in particular, consist in returning the price paid, replacing or repairing things, and providing other services. The buyer may exercise the rights under the warranty for physical defects of things, regardless of the rights resulting from the guarantee.
    13. Whoever exercises the rights under the warranty should deliver the item at the expense of the guarantor to the place indicated in the warranty or to the place where the item was delivered when granting the warranty, unless the circumstances indicate that the defect should be removed in the place where the item was located. at the time of revealing the defect. The guarantor is obliged to perform his obligations within the period specified in the content of the guarantee statement, and if it is not specified - immediately, but not later than within thirty days from the date of delivery of the goods by the person entitled under the guarantee, and deliver the goods to him at his own expense. indicated in the previous sentence.
  7. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
    1. The buyer-consumer has the right to use extrajudicial means of dealing with complaints and redress. Belong to them:
      1. Mediation - conducted by provincial inspectorates of the Trade Inspection (WIIH) and their branch offices. It is conducted at the request of the buyer-consumer or ex officio after exhausting the complaint procedure. Mediation is free of charge - apart from the possible costs of appraisers. Mediation is voluntary, i.e. both parties to the contract must consent to it.
      2. Permanent consumer arbitration courts operating at WIIH - these courts consider disputes over property rights resulting from contracts for the sale of products and the provision of services. The procedure is free of charge, except for possible costs of appraisers. They are voluntary, i.e. to submit a case for resolution to an arbitral tribunal, both parties to the agreement must consent.
      3. Municipal (poviat) consumer ombudsmen - based in localities,
      4. where there are poviat starosts or city offices with poviat rights. Their tasks include, in particular, providing free consumer advice and legal information on the protection of consumer interests.
      5. ODR platform - an access point for consumers and entrepreneurs, used for out-of-court resolution of consumer disputes regarding online transactions, located at the Internet address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. show & lng = PL
    2. Detailed information on the principles of access to out-of-court procedures, methods of dealing with complaints and redress, has been posted on the website of the Office of Competition and Consumer Protection, at the Internet address https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
  8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
    1. The buyer agrees to receive VAT invoices and corrective invoices in electronic form - as files in pdf format - to the e-mail address provided in the order.
    2. The Online Store has the right to organize promotional campaigns and sales. The detailed conditions of these actions are each time specified in their regulations. A limited number of goods is intended for sale in promotional campaigns and sales. Orders are processed in the order in which they are received by the Online Store, until the stocks covered by a given promotional action or sale are exhausted. Individual promotional campaigns and sales in the Online Store do not combine, unless the regulations of a given promotional action or sale provide otherwise.
  9. RULES FOR THE PROCESSING OF PERSONAL DATA
    1. The rules for the processing of buyers' personal data are set out in the Privacy Policy, constituting Annex 2 to the Regulations.
  10. SPECIAL PROVISIONS RELATING TO THE PROVISION OF ELECTRONIC SERVICES BY THE ONLINE STORE
    1. In the scope of services provided electronically by the Online Store, these Regulations constitute the regulations for the provision of electronic services within the meaning of art. 8 sec. 1 of the Act of July 18, 2002 on the provision of electronic services.
    2. The Online Store makes these Regulations available to service recipients free of charge before concluding a contract for the provision of electronic services, also in such a way that allows the content of the Regulations to be obtained, reproduced and saved using the ICT system used by the recipients. In particular, service recipients may, without any restrictions, download the Regulations from the website www.directparts.eu as an html file, save the Regulations on their storage media and print them in any number of copies.
    3. The types and scope of services provided electronically by the Online Store are as follows:
    4. zawieranie umów sprzedaży on-line – w zakresie towarów sprzedawanych przez Sklep Internetowy,
      1. sending e-mails in which the Online Store confirms the receipt of the order, possible receipt of payment, acceptance of the order for execution, progress of the order, requests for opinions, comments and ratings,
      2. newsletter - subscribing to the list of recipients is voluntary,
    6. The conditions for the provision of electronic services, and in particular the technical requirements necessary to cooperate with the ICT system used by the Online Store, are as follows:
      1. Internet connection,
      2. a web browser that enables the display of hypertext (HTML) documents on the screen of the terminal device,
      3. e-mail address.
    7. It is forbidden for service recipients to provide unlawful content.
    8. Conditions and procedure for concluding contracts for the provision of electronic services:
      1. in the scope of the on-line sales contract and the contract for the provision of the e-mail sending service, in which the Online Store confirms the receipt of the order, possible receipt of payment, acceptance of the order for implementation, order fulfillment, requests for opinions, comments and ratings - specified have been included in point II of the Regulations,
      2. in the scope of the "newsletter" service, the conclusion of the contract takes place when the recipient subscribes to the list of recipients,
    9. The terms of terminating online sales contracts are determined by generally applicable law. In the case of a contract for the provision of the e-mail sending service, in which the Online Store confirms the receipt of the order, possible receipt of payment, acceptance of the order for execution, the course of the contract, requests the issuance of opinions, comments and ratings, the "newsletter" service and adding services opinions, comments and evaluations, the service recipient may terminate the contract for the provision of electronic services at any time with immediate effect, informing the Online Store about it by e-mail.
    10. The Online Store hereby defines the complaint procedure regarding services provided electronically:
      1. Recipients have the right to submit complaints in matters related to services provided electronically by the Online Store,
      2. The complaint may be sent by e-mail to the following address: info@directparts.eu or submitted in writing to the address of the Online Store. The complaint should indicate the customer and indicate the circumstances justifying its submission.
      3. The Online Store will make every effort to ensure that complaints are considered without undue delay.
      4. The Online Store will notify the recipient of the acceptance or refusal to accept the complaint immediately after its consideration.
    11. The Online Store informs that the use of services provided electronically via the Internet is associated with risk. The basic threat to every Internet user, including people using electronic services, is the possibility of "infecting" the ICT system by various types of software created mainly to cause damage, such as viruses, "worms" or "Trojan horses". To avoid the risks associated with this, it is important that the service recipient provides his equipment, which he uses when connecting to the Internet, with an anti-virus program and constantly updates it by installing its latest versions.
    12. The Online Store informs that, on the terms set out in the Privacy Policy, it introduces cookies, which are not a component of the content of the service provided electronically, to the IT system used by the recipient.
  11. FINAL PROVISIONS
    1. The Online Store ensures that the currently applicable Regulations are available on the website at any time.
    2. In the event of a change to the Regulations, orders placed before the date of introduction of changes are implemented on the basis of the provisions of the Regulations in force on the date of placing the order.
    3. Regulations and sales contracts are governed by Polish law.
    4. Annexes to the Regulations constitute its integral part.
    5. Any disputes arising from the Regulations or sales contracts will be settled by the competent common court, and if the buyer is not a consumer - the common court with jurisdiction over the seat of the Online Store.

APPENDIX 1 - TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT